Terms & Expectations

Your Success Is a Shared Effort

At StoryFrame Marketing, we’re committed to helping you build a clear, aligned brand that attracts the right people and drives meaningful results. To do that effectively, it’s important we’re on the same page about what you can expect—and what’s expected of you.

Please read the following terms carefully before starting any project or service.

No Guarantees of Business Results

While I’m committed to delivering expert brand messaging, marketing strategy, and website development, individual business results will always vary. I do not guarantee specific outcomes like client acquisition, conversions, or revenue increases.

Your results depend on many factors outside our control—including your offer, audience, timing, and follow-through. I provide the strategy and assets—but your growth is a partnership.

Client Responsibility

I’ll lead the process, but your input is still essential. You’re responsible for completing forms, providing materials, and reviewing work in a timely manner. Delays in feedback or approvals may affect project timelines and outcomes.

All final decisions, including how and when assets are implemented, are ultimately yours.

Refund Policy

Because this is a service-based business with strategy and creative work delivered throughout, all purchases are non-refundable. Once your project is booked, work begins behind the scenes—often before your first deliverable is sent.

If you need to reschedule a deadline or pause a project, just let me know. I’ll always do my best to accommodate.

Timeline & Revisions

You’ll receive a project timeline at the start. Timely communication helps us stay on track. Your package includes a set number of revisions—these are clearly outlined in your agreement. Additional revisions may be billed separately.

No “One-Size-Fits-All”

Each client and project is unique. What works for one business may not work for another, and that’s why I tailor strategy, messaging, and design to fit your goals—not a template.

Ownership & Portfolio Use

Once your final invoice is paid, you own all approved deliverables. I reserve the right to showcase non-confidential work in my portfolio or marketing materials unless otherwise agreed in writing.

Acceptance of Terms

By purchasing a service, booking a project, or submitting an inquiry, you acknowledge that you have read and agreed to these terms.